Last updated: August 4, 2026
If Deckle isn't right for you, email us within 30 days of your purchase date and we'll issue a full refund of the amount you paid: no reason required, no forms to fill out. This applies to single-license purchases.
Orders containing 2 or more licenses are eligible for a refund within 30 days of purchase, subject to a 5% processing fee. 95% of the amount paid will be refunded; the remaining 5% is retained to cover payment processing costs incurred on the original transaction.
Bulk refunds apply to the order in its entirety. We are unable to issue a refund for individual licenses within a multi-license order, regardless of how many of those licenses have been activated.
Refund requests made more than 30 days after purchase are not eligible under this policy. We understand exceptional circumstances sometimes come up. If something unusual happened on your end, email us and explain; refunds outside the 30-day window are considered at our sole discretion and are not guaranteed.
Email hello@deckle.studio with the email address you used at checkout (and your order number, if you have it). Refunds are typically processed within 5–10 business days, back to your original payment method.
When a refund is issued, your Deckle license key(s) for that order are deactivated and can no longer be used to activate the Software. If you later change your mind, you're welcome to purchase Deckle again at the price then in effect.
Questions about a refund? Email hello@deckle.studio.