Refund Policy

Last updated: July 10, 2026

30-Day, No-Questions-Asked

If Deckle isn't right for you, email us within 30 days of your purchase date and we'll issue a full refund of the amount you paid — no reason required, no forms to fill out.

After 30 Days

Refund requests made more than 30 days after purchase are not eligible under this policy. We understand exceptional circumstances sometimes come up — if something unusual happened on your end, email us and explain; refunds outside the 30-day window are considered at our sole discretion and are not guaranteed.

How to Request a Refund

Email hello@deckle.studio with the email address you used at checkout (and your order number, if you have it). Refunds are typically processed within 5–10 business days, back to your original payment method.

What Happens to Your License

When a refund is issued, your Deckle license key is deactivated and can no longer be used to activate the Software. If you later change your mind, you're welcome to purchase Deckle again at the price then in effect.

A Few Things to Know

• Refunds are issued to the original payment method only.
• We reserve the right to decline a refund request where we reasonably suspect abuse of this policy — for example, repeated purchase-and-refund cycles on the same person or household.
• Filing a chargeback with your bank or card provider instead of contacting us directly may result in your license being permanently revoked and may affect your ability to purchase from us in the future. We'd always rather resolve it directly — email us first.
• If you purchased through a third party (e.g. a bundle, promotion, or reseller), that seller's refund terms may apply instead of this policy.

Contact

Questions about a refund? Email hello@deckle.studio.